Introduction (00:00–00:28): Host Gavin Baker introduces the podcast and guest, Alex Teitelbaum from Southern Orthocare, a licensed prosthetist and orthotist.
Alex’s Background (00:28–01:37): Alex shares how he transitioned from medical sales into prosthetics and orthotics.
Career Path and Faith Influence (01:37–03:21): Alex explains how his faith inspired him to pursue a more meaningful career in prosthetics.
The Turning Point (03:21–06:08): Alex describes his defining moment when he shadowed a prosthetist and realized it was his calling.
Education and Training (06:08–07:18): Alex discusses enrolling at Baylor University for formal education in prosthetics.
Lessons Learned from His Journey (07:18–10:00): Alex reflects on the importance of seeking growth opportunities and valuing life’s connections.
Decision-Making and Opportunities (10:00–12:19): Alex shares advice on adaptability, referencing a guest speaker’s tip to “walk through two-way doors.”
Growing in a Niche Field (12:19–15:42): Alex talks about working in smaller communities versus larger markets in prosthetics.
Patient-Centered Approach (15:42–17:51): Alex emphasizes the importance of understanding patients’ challenges to improve care.
Differences in Patient Demographics (17:51–19:37): Alex contrasts the needs of patients in rural versus urban areas.
Insurance Challenges (19:37–23:05): Alex discusses the role of insurance negotiations and documentation in patient care.
Growth and Expanding Markets (23:05–26:47): Alex highlights the challenge of finding staff with both technical skills and empathy.
Role of Empathy in Patient Care (26:47–29:31): Alex compares emotional intelligence in healthcare to bedside manner, enhancing patient outcomes.
Building Relationships with Physical Therapists (29:31–33:20): Alex collaborates with physical therapists to create cohesive care plans for patients.
The Power of Moments (33:20–35:57): Inspired by “The Power of Moments,” Alex discusses creating meaningful patient experiences.
Navigating Growth and New Markets (35:57–38:05): Alex reflects on the challenges of expanding to new locations while maintaining care quality.
Sales and Patient Connection (38:05–41:05): Alex reframes sales as relationship-building, emphasizing patient understanding.
Overcoming Challenges in Prosthetics (41:05–45:01): Alex shares stories of advocating for patients amidst insurance limitations.
Working with Physical Therapists (45:01–49:50): Alex explains how collaboration with therapists improves prosthetic outcomes.
Expanding Locations (49:50–54:16): Alex outlines strategies for identifying new clinic locations and the potential for mobile services.
Recommended Books (54:16–56:19): Alex recommends Building a StoryBrand by Donald Miller and The Red Circle by Brandon Webb.
Final Reflections (56:19–1:05:22): Alex concludes by reflecting on persistence, hard work, and empathetic care in the prosthetics field.
