In this episode of Growth Unbound, host Gavin Baker interviews Kayla Gregg, Clinic Director of Tennessee Orthopaedic Alliance (TOA) as she reflects on her path to healthcare leadership. Beginning her career during college, Gregg navigated various roles before transitioning from community marketing to an internal leadership position. She discusses the complexities of leading former peers and the lessons she’s learned. Her leadership philosophy centers on fostering collaboration and guiding the team through challenging times, all while ensuring a strong patient experience.
The episode highlights the importance of organizational culture and collaboration in leadership, including topics like:
- Transitioning to leadership roles
- Rebranding your internal culture
- Employee engagement and teamwork
- Patient experience initiatives
A major focus of Gregg’s role at TOA was spearheading an internal culture rebrand. This initiative was driven by the high turnover experienced during and immediately after the pandemic. Turnover highlighted the need for a more cohesive and supportive work environment. Gregg worked to rebuild the culture by launching employee-led committees to improve both patient and staff experiences. These committees played a key role in shaping new features, such as enhancing after-hours services and addressing logistical challenges like parking.
Gregg also emphasizes the importance of empathy and teamwork in the workplace. She fosters a supportive atmosphere that trickles down to patient care by recognizing employees who go above and beyond for patients. This focus on human connection has been central to ensuring her team and patients visiting the clinic feel valued and cared for.
Throughout the episode, Gregg shares her reflections on leadership and the motivation that drives her in healthcare. She hopes to inspire others by highlighting the impact leaders have in shaping workplace culture and patient experiences. Gregg’s perspective offers valuable insights into navigating leadership challenges while maintaining a commitment to team satisfaction and positive patient outcomes.
Want to discover more inspiration for navigating the complexities of team leadership and patient outcomes? Listen to the podcast episode today!
Watch the Full Episode
Whether you’re an executive looking to improve your marketing strategies or simply someone passionate about unlocking business potential, the Growth Unbound podcast has something for you. Immerse yourself in inspiring stories, gain valuable insights, and receive practical advice that can propel your organization to new heights. Listen today on Spotify or Apple Podcasts.
